Last updated: 03.03.2026
OVERVIEW
This Refund Policy is provided by Luxxentra (doing business as Planning My Growth) ("we", "us", "our").
Contact email: [email protected]
This Refund Policy applies to purchases made directly from Planning My Growth through our website, checkout pages, or platforms we use to deliver our Services. It does not apply to purchases made from third parties through affiliate/referral links.
Third-party purchases (affiliate/referral links)
Some links we share are affiliate/referral links. If you click a link and purchase from a third party, your purchase is made directly with that third party and their refund, cancellation, and support policies apply. We cannot issue refunds or cancellations for third-party purchases.
If you have an issue with a third-party purchase, contact the third-party provider directly.
Digital products and immediate-access content
Many of our products and Services are delivered digitally and may be accessible immediately after purchase (for example, downloads, templates, courses, memberships, subscriptions, and other online content).
Because digital content is delivered immediately and cannot be “returned” in a meaningful way, purchases are generally non-refundable once access is granted, except where required by applicable law.
If you experience a technical problem accessing something you purchased from us, contact [email protected] and we will make a reasonable effort to help you access the product or Service.
Subscriptions and recurring billing
If you purchase a subscription, it may renew automatically unless cancelled.
Unless stated otherwise at checkout or required by applicable law:
* You can cancel through your account settings (if available) or by contacting [email protected].
* Cancellation stops future renewals and normally takes effect at the end of the current billing period.
* We do not offer partial refunds for unused time in a billing period.
EU/EEA and other statutory rights
If you are a consumer, you may have statutory rights (including withdrawal rights in certain regions). These rights vary depending on where you live and what you purchase.
For digital content, applicable law may provide that the right of withdrawal can be lost once delivery/performance begins where you have requested immediate access and acknowledged this at checkout (where applicable).
Nothing in this Refund Policy limits rights that cannot be limited under applicable law.
Case-by-case resolutions
Even where refunds are not required, we may choose to offer a resolution at our discretion depending on the situation. Possible resolutions may include (for example) access assistance, replacement access, credit, partial refund, or refund. Any resolution is determined case-by-case.
To request help, email [email protected] with:
* the email used at purchase (if any),
* what you bought (if known),
* the date of purchase (approximate is fine),
* and a short description of the issue.
Chargebacks and payment disputes
If you believe a charge is incorrect, please contact us first at [email protected] so we can try to resolve the issue.
You may also contact your payment provider. If a chargeback or payment dispute is filed, we may suspend access to the related product or Service while the dispute is reviewed, and we may provide relevant transaction and access records to the payment processor.
Changes to this Refund Policy
We may update this Refund Policy from time to time. The “Last updated” date above shows when it was last revised.
CONTACT
If you have questions, contact: [email protected]
Business details: Luxxentra (d/b/a Planning My Growth)
Business ID: 1904870-9